Did you calibrate your secondary thermometer?
Where is the secondary thermometer placed?
If it's rotating around the incubator with the turner, then fluctuations are to be expected and won't be detrimental to the hatch. That's one of the perks to having a turner that goes all the way around the incubator. It will make up for hot and cold spots.
Do you have the incubator placed somewhere with consistent temps and not in front of a window or anything that would alter the temps?
Even with reliable brands, there will always be "lemons". So if you just purchased the incubator and you find that it's due to the incubator and not because of something environmental or faulty secondary thermometer, then I would exchange it or contact the manufacturer.