My oldest son just got back from an 4 day 3 night school trip that was supposed to be lots of fun AND educational for the kids. He's in sixth grade. It turns out, one of the parent chaperones assigned to his group of boys was pretty gruff with some of the kids, but downright nasty to my son in particular. Needless to say, I'm pretty disappointed. I was hoping he'd have a great, positive experience on a once-in-a-lifetime event. My question is, should I address the matter with the school principal, or just handle it myself? I'm especially curious what those of you who work in education think, I'm not sure what the protocol is. BTW I have verified the story with a couple other parents and kids, so I'm pretty sure it's not exaggerated. Thanks in advance. There are some lovely people on this board and I really value your input.