Hello. I am very new to these boards (just received a link to check it out a few minutes ago). My question is this: we have a problem with pasting up. We lost a bird over the night because we could not get it's little behind clean & we may have chilled it. I am feeling very inadequate here & need some real advice- what do I do to: A. keep the birds I have left alive. B. prevent this form happening again? We bought the birds from mypetchicken.com- what a nightmare, you can only get someone on the phone when you want to buy something! I spent 4 hours and 15 minutes (cumulatively) on hold to have the woman laugh when I told her the bird had died while we were on the phone. We emailed yesterday morning during one of our extended holds, I just heard back from MPC.com by email (32 hours later) and they were no help other than to say that it is because homeowners are concerned about swine flu. I have not received the follow-up call I was promised last night for this morning.... please any advice will be greatly appreciated.