Man I am with you Orange Ribbon. I initially bought a Little Giant, with Egg Turner and Fan. I have been trying to get it to hold a temperature for 3 weeks now. I am so burned out on the whole deal. Next in an attempt to not fall into the same experiance again, I tried researching what was really needed to get a good machine. I thought that the
Brinsea would be the answer so I put the money in my account, all set to go. But luckily for me I called their support number to get clarification on the type of thermal controller they used and to ask them if the model I was thinking of getting (Octagon 20 Advanced EX) had the cool down feature. But to my suprise the woman that answered had no answer as to whether it was a proportional controller, and worse yet, had no idea what the cool down feature was. So the next day I tried e-mailing their support group hoping to get someone to let me know before I pluncked down my cash. No answer. Bummer, I thought.
I was so ready to buy that darn thing, and no one would even even answer an e-mail. So I decided to try something new. I E-mailed their sales department, told them the whol;e story and let them know I was ready to buy now, if I could just find out if the unit had the features I thought it did.
Would you believe still no answer?!
Well I have the money, I am ready to buy a quality machine. And I was forced to shop even harder and study even more of what makes a really great incubator. I finally discovered on my own that the model I was looking at has the features I want, but as much as I admire the machine, I will certainly not pay for anything without support. I am a tech that provides support myself. I have been involved in providing quality support for good equipment all my life. And being on this side of the support game. I know betyter than to buy anything without good support, let alone people that hide and fail to respond when called.
So hurray! I finally found another super incubator in the R-Com 20. I will spend the money without blinking an eye. Right after I call them and see if their sales people have at least read their own brochures, before they answer the phone
