If I get one with "poop balls" I hold the bird in one hand and gently squeeze the ball with a pair of pliers until it starts to crack. Then it is easy to remove without hurting their toes. I also give them a pan to dust bathe in.
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I do apologize to anyone if it sounded like I was being to harsh here. It was not my intentions. However as for myself, I am a firm believer in cleanliness. The key to good health starts with the utmost care in keeping the birds in a clean environment.I think that's a bit harsh. From my experience poop balls can form overnight with only a bit of poop around. It depends upon the bedding used. I experimented using different types and some were worse than others. I think it's good s/he is asking for help and getting it rather than ignoring the problem.