I bought a Reptipro 5000 with the two egg turners several months ago. My first try, I tried to hatch chicken and guinea eggs. No luck., no hatches. My second try, I had 16 guineas and 24 cornix quail. I only 4 guineas hatched and 8 quail. My third try, I put in 50 bob white quail and only 20 hatched. I am having trouble leveling the temperature between the two levels. My forth attempt, I put in 20 pheasant eggs that I paid $100 for in an auction. None of the pheasants hatched. There is at least a 3-5 degree temperature difference between the top and bottom of the unit. I have the unit pulled out from the wall and it seems to have good air flow for the vents. Also, the turners that I was sent with my unit are tall and barely fit; the wires to the turners do not fit into the indentions in the the door and prevent it from closing well. I have to tape the wires down and still the latch to the door will not latch. Help!