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It is a different perspective, but at the same time I think people have to be informed when they have done something inappropriate. How will they learn if everyone sits back and takes it in the chin? My email was not unkind, just direct and to the point. I informed them that they inconvenienced me and that I had prepared for the visit that they requested. If they don't like being called out on their own actions and makes them think twice before doing it to someone else then my email was successful.
It would be different if I ran a business and kept business hours, but I don't and to a certain degree I expect if someone requests a chunk of time out of my day that they honour their own word. I know that doesn't actually happen a lot of the time and I don't take it personally per say, but it does make me shake my head and wonder about people.
In all honesty my own actions will speak for themselves. The people who do business with me know I keep my word and if someone starts bad mouthing me it's more of a reflection of their character than mine.
UC