I've already left, but I'm seething. "It's young and that's why it looks scruffy. We won't be selling it until it's old enough for its plummage to come out properly." More like it's unhealthy and we can't sell it or we might be blamed for its death since you probably don't know anything about ducks". Which, granted, I don't, but that doesn't mean I'm any less aware of what's wrong thanks to you guys here. Arghhh! I'll be sending them another message. I don't want to give the name of the store or their number (well, I DO, but can't) as I may get in trouble for slander, but I most certainly will do my best not to let this issue drop.
I will include all information that has been provided to me here, I really can't thank you all enough for your support and help!
