I used Ideal for 2 groups of chicks this year. The first group was easy, arrived a day early, lost 3 in the first 3 days: money refunded.
The second group had post office issues, on the third transit day I had to make multiple calls to find them and then to be allowed access to the sorting facility they were stuck at. Ideal was very helpful and, once the individual postal people knew what my problem was, they were all very helpful...I had to make a frantic trip to pick them up at a main facility because we didn't think they would make it to my local post office in time. One chick was dead and trompled in the box, all others a bit dehydrated but fine a few hours after.
Ideal refunded for the one.
All were nice chicks but I never got an extra.
I ill use them again but very afraid of the post office in the future.