Arielle, I think the girl on the other end of the line didn't know what to say at the time and DH hung up right after the second attempt. It was when I was leaving after my appointment the next day that I figured it out. The girl behind the counter asked me how to say my name and I told her. I also told her that most people call me by my nickname and she put that into the computer. It dawned on me then and I asked her if she had been the one to call the evening before. She said yes and I apologized and explained why he did that. I felt bad for the poor girl and DH stopped doing it.OOOPS . . . office should have clarified who they were. . .. or is that not allowed any more? Hyppa and all that.![]()