We had a really angry customer at work today. A head nurse talked to him yesterday, the patient advocate came in to see him early this morning and then after seeing the advocate the patient called the hospital directors office to continue to complain.
I got sent in at that point.
I came out with a "situation fixed, he's contented" progress report (complete with some good suggestions to make the place better) and a new friend.
I wouldn't divulge my secrets to senior management. Let them think I'm amazing.
Wait for it...
He has goats and chickens.
Amazing how much these little critters bond us no matter our differences.