The Replacements: GOOD CUSTOMER SERVICE from Ideal

[congdon476]

OK- after the ones last week took and extra freezing night to get here in a smashed box (I blame the USPS for this)- this set arrived on time and kicking. Here's the 5 of the 25 they packed in the box. A neighbor took the packing peanuts-- a DISTANT neighbor

Ideal was excellent in shipping them out and replacing the lost ones free of charge- and quickly. Thank you!

 

[coloradochick]

congdon your whole shipment was DOA? I'm sorry, I think I would be pretty traumatized to open my box up to find no survivors.
I was supposed to get an order from Ideal this week but I've pushed it off for a 2-11-09 shipment date. I praying for decent weather. You never know around here

 

[congdon476]

Not the whole shipment but only 2 of the 7 I actually ordered made it and several of the packing peanuts didn't make it. I was prepped when the postal guy came out and said "It doesn't look good". I was also a little prepped because I knew they were a day late and it had gotten below 0 the night before I was called to pick them up. It was pretty sad. I still say it was most likely the combo of a day late delivery and it looked like the box had been crushed on one side. The lady on the phone from Ideal was very sympathetic and they shipped them out 2 days later to replace the ones lost.

 

[coloradochick]

So from the ship date to delivery how long did that take? And yes Ideal has been VERY patient with me, I've been a pest

 

[congdon476]

They shipped out at noon on Wednesday from Idea in Texas and arrived at 7am Saturday here in Colorado. I was quite the pest with them too and they are VERY patient. This batch shipped out Wednesday and arrived this morning (Friday)

 

[coloradochick]

Good, I'm hoping mine go out the 11th and get here at least by Fri. Some people said they've got theirs the next day. So I guess it does all depend on the PO. And now that they're taking one delivery day away, there's more of a chance the babies will be sitting somewhere.

 

[congdon476]

See- now that's another reason I don't think they'll take away a weekday in the middle to not deliver mail. If they are going to make it a 5 day delivery time, then give the postal people Saturday or Monday off. Tuesday is just silly.

 

[coloradochick]

Oh wow! I hadn't heard any particular days mentioned. I was going to say I'd be upset if I were a PO deliverer but then if were them I would step back and just be thankful I had a job.
I've pretty much been staying away from the news lately except for the weather. It's all so very disturbingly depressing with all the job loss, and closings of businesses. Very scary.

 

[TXmom]

I'm glad your babies arrived happy and healthy today.

I felt really bad for you last week.