I used to work at Costco. The amount of Christmas trees that were returned in January still boggles my mindC/S: I bought this thing a year and and a half ago, the hinges are getty creaky, can I switch it out for a new one?
Us:
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C/S: Your manager said I could bring it back when I bought it.
That was 3 managers ago.
Yes. we had to honor it anyway. Gave away an $800 item because the customer abused the last one.
Weee. Retail.