UPS broke my Dickey Hatcher. Dial up warning FINAL UPDATE pg 11

[Rhett&SarahsMom]

Quote:
How is it NOT the sellers responsibility?

Correct packaging is common sense and good business.
If the seller hadnt been so lazy or cheap the incubator would be in the condition it was sold as.
When I ship anything(and I do a lot of shipping) I make sure it is safely packaged for the trip.
That means a correct size box, padding and securely closing it. I go above and beyond what USPS standards are to make sure that the item/product arrives to the buyer safely and in the condition it was paid for.
UPS has every right to deny the claim based on the way it was packaged.

Myself. I would try and fix the incubator as much as possible. Keep the paypal/ebay claim open and tell the seller to stuff it if they want the incubator back. Unless she is willing to pay for the shipping AND how much it would cost you to have it CORRECTLY packaged.

 

[asher]

Rhett&SarahsMom :

Quote:
How is it NOT the sellers responsibility?

Correct packaging is common sense and good business.
If the seller hadnt been so lazy or cheap the incubator would be in the condition it was sold as.
When I ship anything(and I do a lot of shipping) I make sure it is safely packaged for the trip.
That means a correct size box, padding and securely closing it. I go above and beyond what USPS standards are to make sure that the item/product arrives to the buyer safely and in the condition it was paid for.
UPS has every right to deny the claim based on the way it was packaged.

Myself. I would try and fix the incubator as much as possible. Keep the paypal/ebay claim open and tell the seller to stuff it if they want the incubator back. Unless she is willing to pay for the shipping AND how much it would cost you to have it CORRECTLY packaged.

I agree. How would you feel if you bought eggs and the seller just set the dozen in an empty box? Or set them in a box just slightly larger than them so they couldn't move, but the eggs would take the brunt of ANYTHING that touched, was laid on or landed on the box? Would you feel like it wasn't their responsibility? It's not as if UPS ran over the box with a truck. If they did, I'd think differently.

A seller has the responsibility to get an item to the buyer in the condition that the buyer bought it in. It is your burden as the seller to get them there in that condition. Honestly, hatching eggs are the only area that I don't feel that's a hard and fast rule (b/c hatching eggs in the mail are such a gamble), but even then, I think the seller holds responsibility to package them the best way they can to get them there in tact.

If UPS is turning it down b/c the seller didn't package it correctly, there's a reason for it. (And this isn't a new thing with UPS, USPS will be the same way, btw! You cannot put a glass vase in a box randomly, buy insurance and then get peeved when USPS won't give you the value b/c it is the sellers fault it arrived in pieces! Most shipping places are probably the same way, if not, what's to stop a person from just throwing shards of glass in a box, getting insurance and then demanding the "value"? Seriously.)

It is the sellers responsibility to get it there as the buyer paid for it. Period.​

 

[Wifezilla]

It is the sellers responsibility. Part of what I do is ship packages all day. Shipping companies are very specific about what something needs to make the trip. The photos show an obvious lack of preparation.

 

[Lunachick]

I hope it gets resolved for you AussieSharon. And hopefully in your favor.

If I were the seller I would at least send you $$ to cover whatever the repair would cost. And I don't mean a lousy $10.

 

[hinkjc]

I would be asking UPS why they accepted an improperly packaged item of that size/weight (which is pretty obvious upon an initial look) and also accepted payment for insurance if they knew they would not stand good for it? Isn't it their job to inspect the package for proper packaging to be able to offer/sell you insurance on it? At the very least they owe you your insurance cost and perhaps even the shipping cost since they didn't do their job correctly.

 

[Bluesilver]

Keep a copy of your note on what UPS told you about the packaging and the name of the person you talked to, if you remember. You can give that info to paypal if it goes that far. The same type of thing happened to me. I filed a complaint with ebay also. Paypal sided with me, I got my money back and some weeks later I received a nasty email from the seller that ebay won't let him sell on ebay any longer. Patience pays off with paypal.

 

[Robin'sBrood]

Quote:
Yep, as I said before, I learned that lesson the hard way.

Quote:
That is what happened to me. I shipped some glass pieces that I had carefully wrapped in bubble wrap, etc. Well, some pieces still got broken. The UPS people said my packaging was not sufficient and refused to pay the claim. I immediately refunded the buyer (on ebay) everything, including shipping charges, because it wasn't her fault that UPS handles their packages the way they do. It turned into an expensive lesson for me, but now I know that if I'm going to ship something fragile with UPS, it pays for them to pack it.

The sad part is that UPS doesn't tell you this until AFTER you need to file a claim. I was never told about their strict packaging policy in advance.

Still, the seller had to know that a cardboard box without any padding was not going to be able to protect your incubator. The seller is 100% at fault in this case!

 

[jvls1942]

I looked at the pictures yet another time.. I will be willing to bet that this bator stood around for awhile packaged up at the sellers location.. and that is where it picked up the grease..

UPS here is very diligent about telling us how to package things.

for the rest of us for the future..

If the box is damaged point it out to the delivery man.. make him make a note of it and give you the note.. unpackage it while the delivery guy i still there.. UPS does not like it, but tough s--t,,, it is a sad state of affairs, but you have to protect your a$$...

 

[greyhorsewoman]

One thing ... don't know where you are in your ebay/paypal dispute, but if you tinker/tamper with the item, you have bought it. (Ebay rules.) You can't try to 'fix it' and then still ask to return it.

And it is a bummer for you, but it is generally accepted that a damaged item must be returned before a refund will be issued. If ebay/paypal finds in your favor, they will still require you to return the item first. I'm pretty sure the refund includes postage one way, not sure about both, but it will probably be indicated on your dispute.

You'll have to decide if it is repairable for less than what it will cost you to return it.

 

[sugarbush]

Rhett&SarahsMom :

Quote:
How is it NOT the sellers responsibility?

The seller sold an item, offered to ship it and did....end of seller responsibility. UPS was not only payed to deliver the item, but was also payed a fee to deliver it safely. You should not have to install airbags on something they where hired to move in order to keep them from damaging it.

If anybody thinks that UPS is not at fault and should not have to pay out the insurance on this; that is crazy. Most likely the owner is not going to want to turn the item over just for the cost of the item anyway so they should at least offer to pay out the insurance.

They are providing a shatty service. If I hire a maid to dust my house I should not have to wrap all the china up in bubble wrap so her duster doesn break it.

If I hire Home depot to deliver and install cabinets or whatever and they damage them in the process they are going to replace them, not say oh well.....

But apparently not only is it alright for UPS to take money to ship an item, but it is also alright for them to take money to insure the safe shipping of and item and then drop it off of the back of a truck, kick it across the parking lot, run it over with a forklift, throw what is left in the dumpster and only deliver the shipping label and then say Oh well....... Isn't that a slap in the face.

I hope everybody who reads this thread will do as I have done and forward it to UPS customer service and let them know what we think of them.​