Quote:
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
UPS broke my Dickey Hatcher. Dial up warning FINAL UPDATE pg 11
- Thread starter AussieSharon
- Start date
But they DO have rules on how they feel an item should be packaged to ship it safely. When you deviate from the rules... I believe it's something like 2 inches of padding all the way around... you are pretty much shipping at your own risk. However... I do agree that they should refuse packages that are NOT packaged properly and make people learn and adhere to the rules when it comes to large and fragile items.
Quote:
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
If the package and handling fee was payed to the seller than I would agree the seller would have some liability here.
Filing a claim through paypal or ebay is not going to do anything in this case. I have delt many times with both entities of that company and they do not gaurantee safe shipping. They will refund money on items never recieved or on items that were not described accurately by the seller, but that is about it.
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
If the package and handling fee was payed to the seller than I would agree the seller would have some liability here.
Filing a claim through paypal or ebay is not going to do anything in this case. I have delt many times with both entities of that company and they do not gaurantee safe shipping. They will refund money on items never recieved or on items that were not described accurately by the seller, but that is about it.
Quote:
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
If the package and handling fee was payed to the seller than I would agree the seller would have some liability here.
Filing a claim through paypal or ebay is not going to do anything in this case. I have delt many times with both entities of that company and they do not gaurantee safe shipping. They will refund money on items never recieved or on items that were not described accurately by the seller, but that is about it.
I have been dealing with them for 10 years. I'd say this item definitely arrived "not as described", btw. I doubt Sharon would have bought it if the seller stated it was in that condition.
We'll see what Pay Pal does. I'm pretty confident they'll side with her, but she'll be required to send it back and be out shipping $ so she'll stil end up getting hosed by this situation.
Thankfully for Sharon, Pay Pal and eBay do not feel this way.
If the package and handling fee was payed to the seller than I would agree the seller would have some liability here.
Filing a claim through paypal or ebay is not going to do anything in this case. I have delt many times with both entities of that company and they do not gaurantee safe shipping. They will refund money on items never recieved or on items that were not described accurately by the seller, but that is about it.
I have been dealing with them for 10 years. I'd say this item definitely arrived "not as described", btw. I doubt Sharon would have bought it if the seller stated it was in that condition.
Last edited:
- May 8, 2008
- 2,446
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Quote:
How is it NOT the sellers responsibility?
The seller sold an item, offered to ship it and did....end of seller responsibility. UPS was not only payed to deliver the item, but was also payed a fee to deliver it safely. You should not have to install airbags on something they where hired to move in order to keep them from damaging it.
If anybody thinks that UPS is not at fault and should not have to pay out the insurance on this; that is crazy. Most likely the owner is not going to want to turn the item over just for the cost of the item anyway so they should at least offer to pay out the insurance.
They are providing a shatty service. If I hire a maid to dust my house I should not have to wrap all the china up in bubble wrap so her duster doesn break it.
If I hire Home depot to deliver and install cabinets or whatever and they damage them in the process they are going to replace them, not say oh well.....
But apparently not only is it alright for UPS to take money to ship an item, but it is also alright for them to take money to insure the safe shipping of and item and then drop it off of the back of a truck, kick it across the parking lot, run it over with a forklift, throw what is left in the dumpster and only deliver the shipping label and then say Oh well....... Isn't that a slap in the face.
I hope everybody who reads this thread will do as I have done and forward it to UPS customer service and let them know what we think of them.
Are you the seller by any chance?
Sorry but you are wrong. It is/was the SELLERS responsibility to package this properly so that it would get to the buyer in one piece, as it was sold. After that it was the UPS's in that they took a package that was NOT PACKAGED CORRECTLY in the first place.
If anything is learned here it should be that as a seller shipping ANYTHING via UPS, FedEx, USPS or flying monkey be sure that it is packaged CORRECTLY so that your buyer gets what they paid good money for at the end of the items trip.
BTW it is up to Ebays discretion on sending the item back. I received a cake dish that had been broken in shipping. I let the seller know and Ebay know after the seller said "sorry, no refund. I spent the money"
I got my money back and got to keep the shards of glass and ceramic that had been my $60 + shipping antique cake dish/plate/stand.
It had been packaged correctly. I had to use a box cutter to get all the packing material off from around it. Then found it was shattered.
I had purchased insurance on it. And after hearing all this I am sure since I did, and it was packaged correctly, that the seller got her money back from the shipper somehow.
How is it NOT the sellers responsibility?
The seller sold an item, offered to ship it and did....end of seller responsibility. UPS was not only payed to deliver the item, but was also payed a fee to deliver it safely. You should not have to install airbags on something they where hired to move in order to keep them from damaging it.
If anybody thinks that UPS is not at fault and should not have to pay out the insurance on this; that is crazy. Most likely the owner is not going to want to turn the item over just for the cost of the item anyway so they should at least offer to pay out the insurance.
They are providing a shatty service. If I hire a maid to dust my house I should not have to wrap all the china up in bubble wrap so her duster doesn break it.
If I hire Home depot to deliver and install cabinets or whatever and they damage them in the process they are going to replace them, not say oh well.....
But apparently not only is it alright for UPS to take money to ship an item, but it is also alright for them to take money to insure the safe shipping of and item and then drop it off of the back of a truck, kick it across the parking lot, run it over with a forklift, throw what is left in the dumpster and only deliver the shipping label and then say Oh well....... Isn't that a slap in the face.
I hope everybody who reads this thread will do as I have done and forward it to UPS customer service and let them know what we think of them.
Are you the seller by any chance?
Sorry but you are wrong. It is/was the SELLERS responsibility to package this properly so that it would get to the buyer in one piece, as it was sold. After that it was the UPS's in that they took a package that was NOT PACKAGED CORRECTLY in the first place.
If anything is learned here it should be that as a seller shipping ANYTHING via UPS, FedEx, USPS or flying monkey be sure that it is packaged CORRECTLY so that your buyer gets what they paid good money for at the end of the items trip.
BTW it is up to Ebays discretion on sending the item back. I received a cake dish that had been broken in shipping. I let the seller know and Ebay know after the seller said "sorry, no refund. I spent the money"
I got my money back and got to keep the shards of glass and ceramic that had been my $60 + shipping antique cake dish/plate/stand.
It had been packaged correctly. I had to use a box cutter to get all the packing material off from around it. Then found it was shattered.
I had purchased insurance on it. And after hearing all this I am sure since I did, and it was packaged correctly, that the seller got her money back from the shipper somehow.
I have said my piece...no point in giving into the forum trolls and turning every topic into and all out war.
Moral of the story UPS has lost me as a customer. Regardless of how the box was shipped originally their handling of the entire situation stinks.
They lost me as a customer years ago.
I once worked for UPS. Management stinks (that's putting it kindly) and care about one thing only. The bottom line.
When ever I order ANYTHING, I always ask or state, "Please don't send it via UPS!" I made that promise when I quit my job back in 1983 (I was on my way to dental school)... I have kept the promise I made and I continue to spread the word... all these years later.
They lost me as a customer years ago.
I once worked for UPS. Management stinks (that's putting it kindly) and care about one thing only. The bottom line.
When ever I order ANYTHING, I always ask or state, "Please don't send it via UPS!" I made that promise when I quit my job back in 1983 (I was on my way to dental school)... I have kept the promise I made and I continue to spread the word... all these years later.
- Thread starter
- #109
FINAL update. With absolutely NO help from UPS what so ever, and who deny the oil was on the box when it arrived at my house!!
I got a refund for the cost of the incubator ( minus shipping ) through Paypal. The seller never responded to the claim I filed and paypal found in my favor.
Now I just need to get it fixed and start using it.
For anyone who has read all 11 pages, don't assume that excellent feedback from a long time seller on ebay means a thing when something goes wrong.
UPS is absolutely worthless when it comes to customer service over a damaged item and doesn't call you when they say they are going to, you have to call them back numerous times.
UPS insurance is worthless unless the item has been VERY well packaged according to their guidelines.
I got a refund for the cost of the incubator ( minus shipping ) through Paypal. The seller never responded to the claim I filed and paypal found in my favor.
Now I just need to get it fixed and start using it.
For anyone who has read all 11 pages, don't assume that excellent feedback from a long time seller on ebay means a thing when something goes wrong.
UPS is absolutely worthless when it comes to customer service over a damaged item and doesn't call you when they say they are going to, you have to call them back numerous times.
UPS insurance is worthless unless the item has been VERY well packaged according to their guidelines.
Aw man!
So you got the refund, but don't have to send it back? I hope you're able to get it fixed.
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