HI! I just wanted to pass this along to everyone since I have now read about 4 members of this site that are in the same situation as me! DO NOT order an incubator from customincubators.com!! I placed on order with them on their website back on December 4th with an anticipated ship date of December 14th. I contacted the seller in the middle of December and was assured that the incubator would be shipped, that they were delayed by a late thermostat order. I waited, and contacted them again after the first of January, with the same response...still waiting. I contacted them around the 13th of this month, and instead of an email response, I recieved a refund. By this point, I was fine with a refund...I anticipated already setting eggs...so I was happy to move on to a different bator. Today, I recieved an email from Paypal that the refund did not clear the sellers bank account. I emailed the seller this morning and have not heard anything back. I have heard from another BYC'r that the same thing has occurred with their order...I see they still have listings on eBay and their website is still accepting orders...but I'd advise you to STAY AWAY!! I have filed a claim with Paypal and at this point think I'll be lucky to get my money back.BUYER BEWARE!!!!!