Never had any issues till today. About 10:30 today according to my system my internet crashed. It was acting funny yesterday but died today. The download was still fine. I could serf the web but the upload coming from my website to the people on the internet died. It was down to about 0.1 mb/s. Which is enough for most farm websites but just one person watching one of my video streams can eat 4 times that easy. I tried everything on my end. I even unhooked everything an hooked my laptop directly to there system so nothing could be going threw but my test. No good. The up stream speed was just not there. So I gave up an shot them a email. About 2:00 they fixed what ever it was an in almost no time my band was full of people watching chickens hatch. It normally stays full. Thinking that was that till they sent me a email back. Expecting a thank you,sorry, problem solved letter I opened it to find a not all that nice one telling me that there system is fine an that I have so much out going web traffic that it is killing my download speed an should pay for more or buy hosting... I steamed on that for about an hour before shooting a email back repeating the details an getting very in depth about it. I even offered to give them my data that proves it was on there end. Then telling them that for what I pay them(many times more than a home user) I expect what I pay for or a apology when things go wrong. Not being blamed for there issue an told to pay them more. They shot another email back telling me again that there system is fine an my download is slow because I have to much web traffic an gave me a print out of my current threw put.. Like it has anything to do with threw put several hours ago.... Long story short an several emails they are still refusing to admit something on there end went wrong an are still trying to sell me more band width to fix a download problem i don't have.