You made her day. I often went out of my way for customers who took the time to show appreciation.
I was in Harbor Freight today looking for that small ammo box that I was going to buy to put my seeds in for storage. The main shelf was empty, but sometimes sales items are displayed in multiple places. The store manager was there, so I asked him if they had any more of those ammo cans. He told me he would look for more in the back room, and after a few minutes came back and said that they did not have any in the back. Then he said that they might have some in another display spot because they are on sale this week. He found another 20 ammo cans up front in the bottom of a shelf.
I ended up buying the ammo can, and on the way out of the store, I called out his name and thanked him for helping me find the item I wanted. He smiled and said something like "You're very welcome." I know he appreciated the extra shout out thanking him for his efforts. You know, it's not a big deal, but I know this manager and sometimes he has a personality deficit lately. I am hoping that using his name and thanking him for his help softens him up a bit, not only for me, but other customers who shop at his store.
Sadly, this manager used to be much more friendly when the store first opened up last year. I think the job has been wearing him down, probably has to deal with too many problems, and along the way has withdrawn from the customer service he used to provide. I can understand that. I hope a friendly shout out and thanking him by name helps him.