
I went to our Fleet store this weekend and, on my way out of the store, I checked to see if they had any Oops! (broken) bags of feed. They had one bag that had ripped open, but it looked like almost nothing had spilled out. Anyways, I asked the young man working there if I could get a discount on the broken Oops! bag. Long story short, I ended up getting 25% off in addition to the feed was on sale for $2.00 off per bag. Regular price $11.49, on sale for $9.49 per bag.
I picked up the Oops! bag with the additional 25% off and a full bag at the $2.00 off sale price. At our store, you can't see how much you are paying for the items until you get a receipt. I hate that. Anyways, instead of typing in 25% off for that one Oops! bag, the clerk typed in .25%.
Something did not seem to add up when I checked out at the till, so I checked my receipt on the way out to the car. There was a mistake. The clerk typed in my discount as .25% on the Oops! bag, I only got $0.03 discount instead of my mental math estimate of ~$2.50 at 25%.
When I drove to the load out station, I showed the error to the load out guy that had written up the 25% discount for me and he verified there was a mistake. He got on his walkie-talkie and told a customer service rep about the mistake and that he was sending me to the desk for the correct refund.
Good enough. I went to the desk and the young guy there typed up the 25% discount and put the credit back on my gift card. With their new computer tellers, they don't show you anything until you get the receipt printout. You don't even get a gift card balance anymore unless you ask for it specifically and then they have to print out another receipt just with the gift card balance. I don't like that, either. The old system always showed the gift card balance remaining on the purchase receipt.
Anyways, I got my receipt and headed out back to the car. I checked out my new receipt and discovered that he gave me 25% discount off on both bags of feed! So, I saved almost $9.00 total on 2 bags of chicken feed. Sweet!


