Amazon Woes (final?) update

I have been an Amazon Prime member for many years. I usually have no problem with them. They send me what I order and I pay them. Pretty simple.
This is, I expect my last update on this issue. Back in Aug 2025, I ordered an 18TB HHD enclosure. Amazon sent me out a ~3-years old model that was 12TB. I notified them that I did not receive what I had ordered. They sent me a replacement unit, but that too was another 12TB model ~3 years old. I requested a full refund. Given that they sent me outdated stock, they said I did not have to spend my time and money to return the old units. They were of low value, and I did not even get the new models listed. Fine.
However, their "automated system" started sending me notices to return the items or be charged. I contacted Amazon and was told to ignore the automated messages, that the rep had overridden the notices, and that I would not be charged. Fine.

Of course, I ended up getting charged for not returning the old unit on 2 Dec 2025. I contacted Amazon, and they once again told me that was an error, and they would get the charges reversed. The charges were not reversed. Not fine.


Again, contacting Amazon on 8 Dec 2025, a live rep told me she would reverse the charge by sending me out a $50 refund to my account. I even got an email from Amazon stating so. But it never happened. Really not fine.



Tonight, I contacted Amazon via chat and talked to another live rep. She first told me that the previous rep never processed the $50 refund transaction despite sending me an email confirming it.

So, I asked her to process the $50 refund since it had not been entered. A few moments later, she replied that the live rep on 8 Dec 2025 had made a false promise and that the email from Amazon was no good! I was reaching my limits about this time....

I remember the days when people would process a transaction as expected and that a company would stand by their promises to a customer. I did not expect to hear that their agent made a false promise and that the company would do nothing about it despite sending me out a confirmation email that I would receive a $50 refund/credit on my account.

I requested to chat with a supervisor. After a few minutes reviewing the chat log, the supervisor issued me a $50 gift card into my Amazon account. Yeah, I'll take the money, but really all the time and effort I had to spend on this stupid issue over the past 4 months makes the whole experience not worth it. What burns my butt, is that I still need an 18TB HDD enclosure, I cannot buy one locally, and I don't trust Amazon to send me what they have listed online. I don't want to go through this ordeal again. Having said that, we don't have any local computer stores in town so, sooner or later, I will have to try to order a new unit again.

I hope this situation is not what I can expect in the future. I heard Amazon laid off a lot of their people recently. I never thought I would hear a customer service rep tell me that the previous agent had made false promises to me and that the company email sent to me means nothing. That was hard to process. I think Amazon laid off the wrong people if what they currently have employed just lie to you and send out bogus confirmation emails from the company. That does not reflect well on Amazon. Unfortunately, I live out in the country, and our nearest town does not have some of the items we want/need. So, Amazon is still our main backup for stuff that we cannot buy locally.