I'm gonna have to call BS on that one.
"In fact ALL their replacement parts are reconditioned parts."
I've been working on dells for 10 years now and their replacement parts are rarely refurbs/reconditioned. In fact the only ones that come to mind are hard drives from IBM back in the deskstar days.
I've worked with Dell, HP, Compaq, Toshiba, Sony, Acer, Sharp, Emachines (junk), Mac, Chembook, Fujitsu, Itronix, Panasonic and IBM/Lenovo. I'm not talking about <10 machines, I'm talking thousands of machines. Dell has been the most reliable and had the best service of any of the manufactures I've mentioned.
This is what I do for a living folks, I'm not talking about what I hear, or what my dad says, or I heard from so-and-so, I'm talking about hands on every day experience.