My gold feather membership appears to have disappeared too, and I just got it last month.
I love the changes to BYC, many cool options, and it does look nice. I DO appreciate all the hard work and planning that went in to it.
That said, I live in a remote area where high speed internet is not an option - really, it's not. We did get cellular internet, which gives a decent speed, but even at work where I have high speed, this is very difficult to use. I can't leave comments to pages, I just get the little moving bars like it's trying to load the comments. Same with when I scroll over forums, I get no dropdown, it just tries to load. I cannot view a lot of pictures for some reason. I just get a red X, but others can view them. The speed of this is a major obstacle. I guess I wasn't around when that survey took place, but like I said, it's very challanging on my work computer and my phone. Overall it's difficult to use.
I am certain these things are being worked on, and I don't want to be a big complainer. I am stating this because unless helpful criticism is given, we cannot make this better. I feel that people may leave BYC if it is this challanging for everyone to use. If it loads better and operates as it is intended, these options and this new look will make BYC AMAZING!!!