So we bought a wood burning stove in October and it still hadnt been installed as of last week. The store never answered the phone or email so we finally went in. They gave us some sob story of people getting covid, back orders and a truck blowing up. My fiancee accepted their story and shortly after he left the store they called to schedule an install.
Two men in a company van showed up this morning. They were dirty looking and had bloodshot eyes. Not to stereotype but they just looked like drug addicts. Either way we didnt argue because we have been waiting on this forever. They brought in the stove and while I was at work they hooked it up (my fiancee was home to monitor the install). I came home excited to see a new chimney on my roof and went down to the basement to find this:
A beautiful wood stove!
...hooked up with a dryer vent hose.
According to my fiancee, they had the proper kit with them and didnt use it. We were also charged for the proper kit, at least 3 things that were not used in the chimney installation AND three of the chimney ducts are dented. I asked why he didnt say anything and he said "I'm not gonna argue with a meth head. I'll just call their boss". Honestly I would have called their boss while they were here, but my fiancee is not very assertive. Now we have our woodburner...but we cant use it. In addition to that I went to lock up the coop tonight and one of my new hens was simply missing. I looked everywhere and couldnt find her. I'm hoping she turns up tomorrow morning but I'm guessing something just swooped down and took her. Regardless the company will have to make this right but I'm furious on multiple levels
Two men in a company van showed up this morning. They were dirty looking and had bloodshot eyes. Not to stereotype but they just looked like drug addicts. Either way we didnt argue because we have been waiting on this forever. They brought in the stove and while I was at work they hooked it up (my fiancee was home to monitor the install). I came home excited to see a new chimney on my roof and went down to the basement to find this:
A beautiful wood stove!
...hooked up with a dryer vent hose.
According to my fiancee, they had the proper kit with them and didnt use it. We were also charged for the proper kit, at least 3 things that were not used in the chimney installation AND three of the chimney ducts are dented. I asked why he didnt say anything and he said "I'm not gonna argue with a meth head. I'll just call their boss". Honestly I would have called their boss while they were here, but my fiancee is not very assertive. Now we have our woodburner...but we cant use it. In addition to that I went to lock up the coop tonight and one of my new hens was simply missing. I looked everywhere and couldnt find her. I'm hoping she turns up tomorrow morning but I'm guessing something just swooped down and took her. Regardless the company will have to make this right but I'm furious on multiple levels
