You know everybody has their own experiences with
WalMart, some good and some bad.
That being said, if you buy anything for somebody else there, ask for a Gift Receipt. Simple, no questions asked, the register prints one out for you, but you have to tell the cashier first before they ring the item up. Put that with the gift and let them return it if they want.
The return policies are on signs behind the customer service desk and in the electronics department as well. However, since
WalMart sells books at 10% below the list price they do have the right to restrict returns on them. The only reason that policy is in effect is due to people who purschase books, read them and return them.
The store number, phone number and store manager's name are printed on every receipt. If you feel that you have been unfairly treated, call the store and ask to speak to the manager. If you don't get satisfaction from the store manager then you can ask for the District Manager's name and phone number, which by the way is also posted behind the customer service desk.
If you still can't get any satisfaction then you can always go to
WalMart.com and send an email letter to the president. Any letters to the president are cc:d automatically to both the store manager and the district manager and they have 24 hours to respond back as to the resolution of the problem to the president.
Just remember though, your own attitude sets the tone of your visit to any store. If you go in to any store with a lousy attitude, then your shopping experience will be lousy, if you go in with a positive attitude and treat people the way you want to be treated then your experience will be entirely different.
The cashiers are people just like yourselves, sometimes having to stand on their feet for 8 hours a shift dealing with customer's, alot of times who have forgotten common decency and civility, as if they should be waited on hand and foot, and they are the only person who matters and yet they let their children run wild in the store, tearing things up, or better yet, they take food items off the shelf or out of the coolers and then leave them in some other department, half eaten or opened or just left sitting there to spoil.
Remember you are in charge of your own experiences, and you choose how they effect you.
