Attention PayPal users

[werblessd1s]

I found out yesturday that if you have a problem with a purchase you made outside of EBAY you are not covered under PayPal Buyer Protection.
I had purchased some items off Etsy (awesome site, everything is handmade). The seller took a month to get them to me and they were completely different than we had discussed. The last message I received from the seller was, "I shipped your items I am no longer obligated to you anymore". So I tried to file a claim with PayPal and it was closed as soon as it was opened. I called PayPal to find out why, and I was told the details of the transaction could not be verified outside of an Ebay purchase and details could be changed. The rep told me to go through my bank and file fraud charges against the seller.
I think that is awful of PayPal. Seems if you use their service you would be covered.

Edit to add: The rep also mentioned something about you can't make claims on the quality of item received. That made no sense to me, my claim was mainly about receiving the wrong item.

 

[Quail_Antwerp]

Let me rephrase, I received an email stating that there is a lawsuit against paypal and ebay, but I didn't research it to find out for sure.

 

[holliewould]

I think ebay and paypal are the same company of the sort...errr they merged or one bought out the other. Can't remember.

 

[AussieSharon]

ebay bought out paypal some time back. Paypal protection is a crock. I've had to file disputes from items never received off ebay paid through paypal and because there were no funds in the person's account I never got my money back.... well of course not, the person got over 150 negatives in 2 weeks for scamming money.

I called Paypal and the gentleman told me always pay with your credit card through paypal, that is the best chance of ever recovering funds, if you file a dispute with your credit card company.

 

[WriterofWords]

I guess I've been lucky then, I've had to use Paypal's buyer protection twice off of Ebay, and twice on Ebay and I've never had a problem. I hope all you guys got your issues solved in some way that was beneficial to you.

 

[DLS]

I have gotten 100% refunds 2 times no questions asked from pay pal . Both on purchases that had a pay pal check out at the bottom of the stores page.
Go figgure

 

[werblessd1s]

Quote:
Yes, you will be covered if the transaction was through Ebay, mine was through Etsy and was not covered.
I have always recieved a refund through PayPal if I had any problems with a seller on Ebay. This was my first incident outside of Ebay.

 

[TheMartianChick]

Paypal used to be a separate company. Ebay bought them out years ago. Before the buyout, the Paypal protection was wonderful. Since the buyout, it is virtually meaningless.

I never use Paypal without using a credit card. I know that my credit card company will make sure that I am reimbursed!

Ebay has made many "improvements" to their policies and site which have caused alot of people to stop doing business with them.

I love Craigslist but I figure it will go downhill soon...Afterall, Ebay purchased 20% of the company awhile back.

 

[horsejody]

Quote:
Ebay owns Paypal. They started out separate, but Ebay bought them. FYI, your Ebay/Paypal purchases are only covered if the seller still has money in their Paypal account. I had a claim for an item that was broken. Paypal investigated and determined that I was entitled to a refund, but since the seller's Paypal account was empty, they wouldn't pay. They just leave the claim open, and if the seller ever has a deposit in the account, then they will pay. I didn't lose much, but I could see where a person could loose a lot on a large item. Buyer beware!!

 

[chick_newbie]

I had opened a claim against someone off eBay through Paypal. Wouldn't you know it, as soon as I opened the claim I started emails about how the person was sick or something. I did finally get what I paid for.

I use Paypal to buy different things off of the internet and haven't had any problems with them.