BUYER BEWARE.... RentACoop products

[skygoddess11]

I really dislike writing negative reviews....but, this company is making copycat type products that are far inferior (and causing injuries).

The Grandpa's style feeder is cheaper and has holes in the "step on" plate that birds get their toes stuck in. The port hole feeder traps birds and killed one of my juvenile (not a chick..she was 16 weeks old) hens. She could not get her head and neck out of the porthole.

The poultry netting and attachable gate is totally unusable. It sags and the poles are too flimsy to keep the netting off the ground (grounding out the fence and rendering it unusable). I tried to work with customer service at RentACoop ....sending them photos and solutions. They refused to send me more poles to try and get the fence to possibly work. Tyler at RentACoop said that of the 3500 fences they have sold....no one has ever asked for more poles.....and they wouldn't be sending me any, either. They told me to watch their videos and install it better. I watched the videos numerous times (before I even purchased the fence and gate.) installed, un-installed and re-installed it numerous times to try and make it work better. It needs stronger poles and MORE of them.

So, thank you for listening. I should have read more reviews before buying these products. I wanted to support RentACoop and their small family business and I got burned instead.

With that being said....I've had great success with Premier 1's products AND customer service.

DON'T WASTE YOUR MONEY ON RENTACOOP.

 

[pibb]

Do you have some pics of what you rented?

Maybe someone on here could help you figure out what is wrong and help you fix it instead of a customer service. Since your very first post is complaining about a rental coop service, it makes me think the problem might be on your end since you can afford to buy it instead of rent it.

 

[feliciadawn]

I bought the feeder from Rentacoop off amazon. The lid would not seal on. I asked to return it and exchange it for a non-defective one, but Rent-a-coop didn't respond. Then I complained to amazon, and they offered me a refund/return. I was happy I purchased from Amazon and not directly from rent-a-coop. After I wrote a scathing review, Rentacoop sent me an apology. But obviously, they are having some issue with their quality control

BTW: despite the name, rent-a-coop, they often sell products (not just renting them.)

 

[Jvanspro]

I bought the water cups from Rent A Coop and love them. I did have an issue with one leaking and had a very positive experience with Customer Service. They sent me 3 new ones to replace to 1 faulty cup. Great company IMO and will do business with them in the future.

 

[Jeanw]

We have the fence/netting, brooder heater and auto coop door opener and all have worked great for us. A big plus with the fencping is the fact it’s temporary and can be moved or relocated without much effort. The fence is not meant to be predator proof, only keeps chickens in.

 

[CajunChooks]

You are correct. They DO rent hens as well as sell products. The other stuff they sell may work just fine and are quite inexpensive in comparison to the fence and gate. I actually bought from them over a very lauded fence company to support the family business...but it backfired on me. My Premier 1 fence is ROCKING...and keeping my hens safe.

Hold on a sec, you said they rent HENS??? That's a thing? Like "meh, I just want a chook for a month or two..."

 

[Aunt Angus]

I will say that the netting works best if it's a perfect square/rectangle. The kit cones with fiberglass poles to shore up corners. I also have netting from Premier and Strickline. Strickline is by far the best of the 3. But even they sag if not on perfectly level ground at 90° angles. I bought cheap fiberglass fence posts @ tsc for like $2 each and use them strategically on all 3 fences. We have very steep, uneven, wooded property. We use it to keep predators out with that thing kicking out 8k.

 

[Crazy Maizie]

I dont like rent a coop because they gave me the run a round about a job and they hide extra fees in their shipping charges if you buy from their site. I find it unethical to your customers to do that.

What kind of job? Like working there?

I've ordered directly from their site and there weren't any hidden fees. You pay for shipping if it's under $25 and taxes. Before you click on the complete purchase, the total cost is shown. I've bought different feeders from there and the only issue that I've had is wear and had to buy new.

 

[Ethan P Dobbins]

I purchased a heated 2 liter waterer (with a brass nipple for rabbits) from rent a coop and it was terribly low quality. The main body was a white plastic that was ok and the nipple wasn't bad but the red plastic of the lid,bottom, and heating pad were flimsy like a dollar store toy or milk jug plastic. The lid actually got stress lines and almost broke just from pulling up on the tab to open it. The hole for the nipple comes untapped and they expect you to just force it into the plastic. No threads, no nut & gasket, or anything. It was impossible to assemble for this reason because the nipple goes in crooked and won't tighen and the lid was completely worn out after opening and closing 3 times because it stuck shut so tight but was too flimsy to open. Dozens of other reviews i read later claim theirs froze and busted at as little as 30f. After that there is no way I'd ever buy from them again. Luckily I went through Amazon so its already refunded and on its way back to whatever dumpster it came from. This company seems like a scam so I'd have no problem at all immediately going to the bank to file a chargeback if they give you any grief about a refund.

 

[skygoddess11]

I bought the water cups from Rent A Coop and love them. I did have an issue with one leaking and had a very positive experience with Customer Service. They sent me 3 new ones to replace to 1 faulty cup. Great company IMO and will do business with them in the future.

So happy for you! The cups are quite inexpensive compared to the cost of the fence. I just want people to save their hard earned money for a product that actually works. RentACoop is a small business...so, I'm sure they cant keep up with the times, either. Just wish they would do the right thing to make the fence work properly. Premier 1 has the experience and product that actually works and now the prices are even comparable. A review like this can at least help consumers decide without wading through tons and tons of ancient reviews.