Buyer grief, what would you do?

[jonesgirl]

Wether you give her a refund or not make sure to put her on your blocked bidders list so you don't have to deal with her again!

 

[Cara]

Problem is, Ebay no longer allows sellers to leave negative feedback for buyers. It can only be neutral or positive

I'm wondering whether this falls under 'Feedback Extortion':

"Buyers are not allowed to threaten sellers with negative Feedback, neutral Feedback or low Detailed Seller Ratings in order to obtain goods or services not included in the original listing. "

So far I have a feedback score of 100% from 39 buyers.

 

[Rhett&SarahsMom]

from experience with this type of person.

Giving the refund does NOT guarantee you get the positive feedback.
And you get ONE chance to defend yourself, if this is an Ebay transaction.

I dont know what I would do personally. But I am leaning to no refund. It was shipped priority and you can not control USPS or the weather.
This is why I wouldnt order chicks until the weather was "warmer" either.
April and May thats perfect. Heck I stop making and shipping fudge mid April.

 

[Rhett&SarahsMom]

Quote:
Yup. It actually does.

A neg will hurt your search standing and score as well. Since you are not a "Power Seller"

 

[jonesgirl]

Yes definately make sure you save the e-mail where she is bribing you for her good feedback...

As a seller I'm not sure I would give bad feedback to this customer even if I could, she's just one of those customers that come around every so often, and you have to deal with it.. honestly I woud be upset too, but to demand a refund and bribe for feedback is not something I would do...

Maybe just send her new eggs, letting her know that if this time they are damaged again, too bad.. in a nicer way of course...

 

[Buck Creek Chickens]

you can write anything on the box you want it doesn't mean anyone at the PO will read it. just don't write BOMB then they might notice

 

[Teach97]

I have gotten scrambled eggs with it being marked...labeled or not is not the issue to me. There was a shipping problem not an egg issue. I would offer to send replacement eggs or refund the egg price but not the shipping. That is the gamble in shipped eggs. Lots of good opinions though.

 

[jonesgirl]

Rhett&SarahsMom :

from experience with this type of person.

Giving the refund does NOT guarantee you get the positive feedback.
And you get ONE chance to defend yourself, if this is an Ebay transaction.

I fell for this twice, I was bribed by 2 customers that werent happy with thier "CUSTOM ORDERS"
I do not offer refunds at all ever.. They were really unhappy with thier items.. and being the nice person I am (was) I promptly refunded their complete purcahses including shipping, and ended up with negative feedback anyway... And they did not even mention I gave a full refund plus let them keep the item!!! be careful.. don't refund...​

 

[asher]

Quote:
Yup. If it's 22* there, nothing you write on the box would have made a difference, IMO.

If this person is as knowledgeable as they claim, they wouldn't have ordered them in that temp, anyway.

I honestly think you'll end up with a neg either way. This sounds like a Veruca Salts wanna be temper tantrum'ing buyer.

Oh yeah and how do they know the eggs are frozen? I know when ours freeze b/c they are cracked...yet they mention they KNOW they are frozen so won't even bother putting them in the `bator. Hmmm...who's to say they aren't just pulling this b/c they want a refund?

I hate this side of selling. Hate. it. I'd probably eat it and refund hoping they don't mess up your fb since 1 neg out of 39 positives is going to drop your rate really low, but not happily and against my better judgement.

 

[jvls1942]

Quote:
sorry, I have to agree with this post

when you are the shipper, you do all that you can to CYA.. a plain brown box ??? see what I mean??

attach a neon sign to it if you could

No harm in stating do not freeze.
do not bump, kick or stomp on.
then if it happens, you are off the hook..