Finally got some response from Brinsea on the turning cradle. They first asked me form my name, address , phone, date of purchase and proof of purchase. I sent them that on the 19th, then they asked what it was "rubbing on"...(I had sent them a picture of the broken arm ans the debris that had accumulated from what I assumed was it rubbing on itself when it broke). I sent them my response that I had no idea what it was rubbing on, but assumed with all the debris that it must have rubbed on something. I told them it was working fine last time I checked the eggs, and was broken when I went in the next morning. That was also on the 19th. They finally replied this morning and are sending out a replacement motorized cradle end and a return label. I am to send back the broken one when the new one gets here. I am sure glad I registered it for the extra 2 years on the warranty!

