A few years ago we ordered some Buff ducklings from Ideal. Lost the entire shipment! Checked the tracking number and they were in a sort facility for almost 24 hours near Dallas, TX The temp dropped to 35 in Dallas that night. My guess was they were left on the dock out in the cold. Ideal did not have to do anything. It was not their fault. However, the next week we had our ducks... alive and well.
Ideal DOES NOT sell show quality. However, they do use the Standard of Perfection in choosing many of their breeders. I have seen some very nice quality come out of Ideal. I know of several taht have bought a large quantity of a breed, culled heavy and worked hard to improve. Thanks to Ideal, many very rare breeds are coming back. The Barred Hollands are just one breed that Ideal has helped preserve. Breeders are using the stock from ideal, exchanging eggs and improving their flocks. Ideal's Barred Hollands seem to produce the whitest eggs of many. Some brown and tinted still show up, but its a start.
Keep up the good work, Ideal!