Nancy,
I hear ya loud & clear. I shipped birds yesterday to New Hampshire but the scenario is mind boggling.
Sale: Made the sale in early Aug. but weather was too hot to ship.
Payment: Received payment for the 3 LF Cochin in mid-Aug. The shipping cost was based on the size (box) & weight of the 3 birds in Aug.
Shipment: Shipment was scheduled for Monday Sept. 23rd. I called expedited services early Monday morning to reconfirm all was a go for shipping to "MAINE"~! I was then told that the zip code area that I used to be able to ship to had changed. Now they didn't accept "live" shipments at that zip code
Panic Time: Called my customer. Fortunately she is visiting her Mom in NH this weekend so I re-scheduled the shipment for NH.
2nd Problem: Since it had been almost 2 months since the initial sale, the birds had "grown". Now the $20 Horizon box wouldn't fit & I had to use the Ex-Lg $35 box. Also they had gained weight so the price I had quoted on shipping was now higher.
End Result: It cost me (out of pocket) an additional $25 to get the birds to their destination.
Stressfull...you betcha. Now I'm just waiting (nail biting) to see if they arrive tomorrow without incident.
Nancy did you know you can print your own Express Labels online saving you 35-40%? If you'd like me to walk you through it, just let me know