I agree, it sounds like they are too hot. If you are using a 250 watt bulb, try lowering it to a 100 watt incandescent bulb.
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What's the temp at the other end? If the bulb is too hot then the heat will spread and make the whole thing that hot!
I'm glad they took good care of you guys. I'm sorry about your chicks.I also wanted to say that Ideal took care of us. They offered to send us replacements, with of course, a bunch of packing peanuts, or refund the money for not only the 4 that died, but also the cross beak and there is one with an eye problem. They called, replying to my weekend emails, an hour after they opened this morning. Considering the stresses of shipping chickens, the fact that a cross beak is likely not visible the day they packed it, and the eye thing...who knows...could have happened via pecking during shipment, or even after we got them...they did good by us. I'll order from them again.