Did I Cause These People to Get Fired? - Poor Customer Service

[ShrekDawg]

No empathy. Selfish. Narcissistic.

Probably true sadly

 

[ShrekDawg]

I would expect that in the stores across town where the snobs shop. They run you over and give you The Look for being in their way. No 'sorry' of any kind

 

[gtaus]

That YouTube channel is really good, I've been watching it for months.

That YouTube channel primarily shows bad cops getting caught doing bad things. But you could expect that from a legal channel. Nobody I know ever got sent to court for something good. Anyways, the video I linked to was more in line with how even a little customer service by Target could have prevented that whole unfortunate incident.

I saw the first part of that video months ago. This video was a follow up of that case where all charges against the disabled man were dropped and the police officer was arrested and charged for his actions and bogus report. At least the judge and the DA got it right.

I have a special protective feeling towards disabled people. I was brought up that way to protect those less fortunate. As a young adult, I volunteered to do weekend activities for developmentally challenged adults. In my later working life as an RN, I cared for some handicapped people. So, that video hit me hard on the way that poor man was treated, by everyone. We all need to do better.

 

[sdm111]

That is very important.

I think that some people may have forgotten that I started off saying that I look for ways to complement good customer service before I ever make a complaint. Management needs to know which employees are providing great service. We all want those good employees to be treated right by the store, so they stay there to help us on a future visit.

BTW, one time I asked to talk to a manager at a store, and he came up ready to handles yet another bad situation, but instead I told what a great job his employee had done in helping me. The manager was smiling ear to ear and thanked me for taking the extra time to tell him. Probably the only good feedback he dealt with that day.

When you can praise good service, it is not only the employee that benefits, but management gets a positive boost, too.

I seriously doubt this happened.

 

[gtaus]

Some days, people come in and press every single one of your buttons, and if everyone is pressing your buttons, you are liable to be less than pleasant to deal with. I always tried my best to hide it when I was just done peopling, but sometimes you cannot hide those feelings as well as you would like.

You know, maybe that customer service lady was having a bad day like you described. I don't know what pleasure she got out of watching me for 20 minutes trying to get their Home Depot app to work, but when she saw the line starting to turn on her and knew she was going to get in trouble, she quickly entered the override code to move me along.

I imagine it takes a special person to run the customer service desk and deal with problems all day. But that was her job. All I did was attempt to make a purchase and ask for her assistance when the store app did not work.

 

[gtaus]

When I worked there, our coaches were encouraging us to defer customers to online shopping. They are growing OGP so that way less people come in.

What is OGP? Thanks.

 

[gtaus]

I looked, and saw a woman of maybe 90 trying so hard to lift a 24 pack of Ginger Ale into the lower basket of her cart. NOT A SINGLE PERSON MOVED TO HELP HER! I had a lot less will-power to control my BPD at that time, so I physically pushed perfectly able-bodied young people out of my way, approached the woman, and offered in my sweetest voice to help her load it. I have still never seen such appreciation on someone's face as I had seen that day. I helped her, made sure she could still control her cart

That's the way to do it. Good for you.

On my way out of the aisle, 2 20-something year olds were making jokes about her struggles, and I lost it completely and pushed them both into the shelves hard enough to actually make them hit and bounce to the floor. I left laughing at them. I do not tolerate such horrid behavior from anyone at any time. Yes, my behavior was technically assault. No, I did not, and still do not, care.

Understandable. I'm glad you did not get into any trouble. It would be nice to find a less aggressive way to teach a lesson to the younger kids in the future. But it sounds like you literally drove the point home. I might have lost it, too, had I been there, so I won't judge.

In any case, you helped that older lady and can be proud of that.

Somehow, I aged into being a Senior Citizen myself. I am still healthy and can do most things for myself. I have often do small things for people that needed a little help and never thought anything of it. But I guess those small acts of kindness can be an unspoken teaching lesson to others. If not, at least I feel better about myself and the person I helped always appreciates the gesture. That's making life better for at least two people that day.

 

[gtaus]

I seriously doubt this happened.

No, it did happen. I knew that manager from when he was working the floor stocking the shelves. Over the past 5 years, he worked his way up into management and has a lot more responsibilities. He was really glad to get some positive feedback on his employees. Managers have feelings too, and they like to hear good things about their people. It's not too hard to believe.

Have you never talked to a manager to give an employee positive feedback? If not, try it. I think the managers appreciate it. They deal with problems all day and a little positive feedback is good for their soul.

 

[Kay-T-Hammer]

What is OGP? Thanks.

Online Grocery Pickup. But it has grown to all departments. The employees you see pushing tiered carts and collecting items are OGP collecting online orders.

 

[Kay-T-Hammer]

That's the way to do it. Good for you.



Understandable. I'm glad you did not get into any trouble. It would be nice to find a less aggressive way to teach a lesson to the younger kids in the future. But it sounds like you literally drove the point home. I might have lost it, too, had I been there, so I won't judge.

In any case, you helped that older lady and can be proud of that.

Somehow, I aged into being a Senior Citizen myself. I am still healthy and can do most things for myself. I have often do small things for people that needed a little help and never thought anything of it. But I guess those small acts of kindness can be an unspoken teaching lesson to others. If not, at least I feel better about myself and the person I helped always appreciates the gesture. That's making life better for at least two people that day.

I try to always help people while I am out. It is not always feasible (not every day do you happen across someone in a predicament).

And about the aggressiveness: At 17 I had yet to learn how to control my BPD, so I frequently showed aggression, both in private and in public. I have since learned to control it to a point. I no longer lay hands on anyone, but my mouth likes to run away sometimes.