Please check the air cells before contacting the seller. If you have any that are scrambled, I wouldn't set them. I like to trace my air cells with a pencil so I can easily see which ones are rolling (marked with and R), which ones are saddled (traced air cell including the saddle) and which ones look best. The seller needs to know how bad this is and I hope they'll reimburse you, send more or at least take responsibility. I'm so sorry