We used to see our neighbors too.The farmer across the road shows up on ours in our wifi settings so Brinsea brought up both theirs and ours, making me choose.
It took me a few tries too. The first one timed out, second one I entered the network password incorrectly, the third time I got this:I had to run through their steps I believe 5 times before it finally would work. I kept seeing the wifi connected on the incubator, but the app would show I had no devices. So, I'd start over, again, and again.