Hatching Eggs / Paypal CHAT Thread

[srpaint]

Oh and what makes me even more mad is they are sending other people's birds but not mine. And not giving me an answer as to when. They sent CPL birds right away after she bought them.

 

[kraftyladies]

Oh yeah, I still don't know what the second shipment of chicks were. She told me the first and the last. I gave up. Maybe when they are ADULTS you guys will be able to help me identify the mysteries.

There are a cpl really pretty mysteries in there, too.

 

[madamwlf]

Its not the defects that bother me. Its their horrible customer service. Hardly ever answer your emails. Have been waiting for 3 weeks for the 4 isbars they owe me. No answer about when they will send. Waiting a week for a refund on 3 chicks that didn't make it threw shipping. Im sorry but if you have time to list auctions then you have time to answer people. And if you don't have time then you need to hire some help!!

Oh yes, that is a conversation I had with Jenny. It's hard to answer emails and look after her son at work. I was told I expect too much when it comes to her answer emails. Ummm...no, that's your job. It's not hard to set aside time everyday to answer emails and do what is necessary to keep customer happy. Apparently when you sell expensive birds customer service doesn't matter.

 

[srpaint]

But they have time to list several auctions. They have time for that but not anything else I guess...

 

[CelticOaksFarm]

I have a 2 year old, a 14 year old a full working farm here in Florida that I manage ALL the customer emails for as well feed orders, feed mixing and turn out and put up with my husband and I stay on top of emails. Using a child as an excuse is bad juju sorry.

 

[madamwlf]

It took Jenny 6 days to answer my email and it consisted of 9 words.

 

[madamwlf]

But they have time to list several auctions. They have time for that but not anything else I guess...

Oh I agree. Makes no sense at all.

 

[madamwlf]

I have a 2 year old, a 14 year old a full working farm here in Florida that I manage ALL the customer emails for as well feed orders, feed mixing and turn out and put up with my husband and I stay on top of emails. Using a child as an excuse is bad juju sorry.

I totally agree. And I would bet the individual who actually owns/runs the farm doesn't know about how horrible their customer service is.

 

[CelticOaksFarm]

I always worry if I forget to email someone. we have two pending orders right now. Emailed with them both 3-4 times in December alone just touching base and discussing what the next steps were.

 

[madamwlf]

I always worry if I forget to email someone. we have two pending orders right now. Emailed with them both 3-4 times in December alone just touching base and discussing what the next steps were.

It doesn't seem to matter to them. People will still buy from them. Oh FYI I was told by Jenny they ship on Wednesdays.