Hatching Eggs / Paypal CHAT Thread

[groundpecker]

Seriously, I just don't think they care. They are getting their money but loosing birds because of their carelessness. Poor babies.

Whom are we taking about?

 

[madamwlf]

Whom are we taking about?

Greenfire Farms

 

[groundpecker]

Greenfire Farms

Hmmm. i've been hearing quite a few "not so good" things about them the past few months.
At one time, many people wanted and bragged about getting birds from them. I wonder what is happening.

 

[madamwlf]

Hmmm. i've been hearing quite a few "not so good" things about them the past few months.
At one time, many people wanted and bragged about getting birds from them. I wonder what is happening.

Customer service has become a back seat for them.

 

[KYTinpusher]

Quote: I think some of you need to start making complaints to the Better Business Bureau. I know they don't pull a lot of weight, but most businesses do not like to get on their bad side. Or contact your local TV station's consumer reporter when you get sent dead animals or can't get your money back. That is the stuff they LOVE to get involved in. GFF does NOT want that kind of publicity.

 

[madamwlf]

I think some of you need to start making complaints to the Better Business Bureau. I know they don't pull a lot of weight, but most businesses do not like to get on their bad side. Or contact your local TV station's consumer reporter when you get sent dead animals or can't get your money back. That is the stuff they LOVE to get involved in. GFF does NOT want that kind of publicity.

You know, I actually looked them up on BBB and they aren't listed on there at all. I'm surprised no one has or maybe contact the owner. Oh wait, they would need a phone to do that. I'm perplexed how a functioning farm/business has no phone at all for customers.

 

[puglady]

I still like their birds and the idea of what they are doing very much. Their customer service is slow. 1 week typically to return an email, very little notice of shipments. Perhaps they've grown to large too quickly and need to hire a bit more help, I'm not sure. I did have a problem with a shipment the week that Sandy hit. Not their fault at all but not pretty opening that box. Jenny more than made up for it in a shipment the next week.

 

[madamwlf]

I still like their birds and the idea of what they are doing very much. Their customer service is slow. 1 week typically to return an email, very little notice of shipments. Perhaps they've grown to large too quickly and need to hire a bit more help, I'm not sure. I did have a problem with a shipment the week that Sandy hit. Not their fault at all but not pretty opening that box. Jenny more than made up for it in a shipment the next week.

According to Jenny they only have 4 people working there. To me, that doesn't sound like enough for such a large business as theirs.

 

[madamwlf]

I think I may have outsmarted my little rat finally.

No new digging in 2 days now.

 

[puglady]

Sounds like it. I was just thinking that even if they hired just one person for "mothers hours" and perhaps to do odds and ends when the customer service end of things were slow it would probably be so much smoother. When I am able to communicate with them they seem very nice. I just sent them an email yesterday inquiring about the 2013 CCL new strain release and don't expect to hear back from them for several days.