This year is the first time I ever mail ordered chicks. I chose Healthy Chicks and More as my Hatchery.
FYI, they ship Tuesday night/Wednesday morning.
Here is my experience:
Ordered 10 chicks, I picked 2 each of 5 breeds, straight run. Also they were running a special for a "rare" chick to go with my order for free. So, first order had 11 chicks.
All arrived DOA!!! (extra chick was an EE) Now, mind you my PO didn't get them until Friday morning, and it was 25 degrees that night, so probably was in the cold truck all night. hatchery said the truck drivers suffocated them, and they were having that problem at the time. Spoke to the same person every time I called. They said that they would reship my order the following week.
I called that weekend and discussed with them about doubling my order, for warmth purposes. They talked me out of it, insisted that it wasn't a warmth issue.
The following Friday came and went, no chicks. They said OOPS, they took my order out when they were talking to me about increasing the order, and forgot to put the order back in. They will reship the following week.
Well, I was prepping for the order to come in on Friday again, and lo and behold my PO calls me on Thursday morning, chicks arrived!! All alive and healthy!! I had 12 in the box, they sent not only my "extra", which was an EE again, but also another JG.
All the chicks are doing great now, they are a little over 3 weeks old. My EE chick has a SEVERE cross-beak though, getting worse every day.