Hoovers canceling orders and forcing customers to the end of the line

[McChooky]

Did I ask for them to ship chicks into a polar vortex? The issue isn't even the weather necessarily, it is the canceled USPS flights out of Memphis. Pushing back all orders is standard practice in all industries when there is a delay.
Its funny that you mention McMurray - they are actually doing exactly what I suggested and pushing orders back a week.

Never accept being pushed to the back of the line! I've had businesses that tried to treat me this way.Its unacceptable!

 

[JacinLarkwell]

I'm even more upset reading this thread now. My order from Hoovers mailed Wednesday March 1 and there is absolutely NO information for the tracking number. That main post Office in Elk Grove Village, IL has a bad reputation and no one answers the phone. For 9 years I received my chicks on Friday morning when mailed Wed. There were other chick orders at our post office but not mine. It's been frigid, and snowing so if they do get here tomorrow morning, I'm sure most or all will be dead. I'm doing everything I can to find that shipment with no luck!

There is very rarely tracking information that is updated. I just look up how long it takes to drive from my post office to the hatchery toen and then divide by 18 to get an idea of how many days it will be

 

[JacinLarkwell]

Never accept being pushed to the back of the line! I've had businesses that tried to treat me this way.Its unacceptable!

What do you expect them to do then? They couldn't send the chicks out, and it is not a better idea to upset hundreds of customers instead of tens

 

[rlhagan56]

JacynLarkwell First, I have ALWAYS in 9 years had tracking every step of the trip. That is what we pay for with live bird priority mail. Second, I live in Northern Nevada the hatchery is in Iowa. Your suggestion is ludicrous. I also already explained shipping time.

 

[McChooky]

What do you expect them to do then? They couldn't send the chicks out, and it is not a better idea to upset hundreds of customers instead of tens

I would have happily taken the refund they offered.

 

[JacinLarkwell]

JacynLarkwell First, I have ALWAYS in 9 years had tracking every step of the trip. That is what we pay for with live bird priority mail. Second, I live in Northern Nevada the hatchery is in Iowa. Your suggestion is ludicrous. I also already explained shipping time.

*Jacin

Whatever, so sorry my suggestion for how I guesstimate arrival time was not worth the time it took to read. I personally rarely have tracking information, hence that part of my post.

 

[JacinLarkwell]

I would have happily taken the refund they offered.

Okay, fair enough. I thought you were saying they needed to fix it a different way

 

[rlhagan56]

*Jacin

Whatever, so sorry my suggestion for how I guesstimate arrival time was not worth the time it took to read. I personally rarely have tracking information, hence that part of my post.

Whatever!

 

[rlhagan56]

Post Office says even with a tracking number no box was ever received for shipment from Hoover Hatchery to me. Hoover is not answering their phones. Don't buy from them.