I have disliked banks for a very long time, but the bank that I dislike the most is Chase. My parents bought a house a few years ago and now wanted to modify their loan so that it would be lower (since the assessed value of the home has gone down). Anyway, their loan modifying agent told them that it would be ok to stop paying the mortgage. Long story short: the agent was incompetent and my parents told her that they would be able to pay the mortgage if Chase would modify the loan amount. My parents then started looking for a new house because there are many houses for sale here that would offer a lower mortgage. We spent so much time looking for houses and it didn't help that my parents' realtor lives 45 minutes away, so she only came to show houses during the weekends. After more than a month of looking at houses, now the realtor tells my parents that they can't get the loan because my parents filed their tax return jointly. Since my mom's name is on the title of the house we live in now, the bank (Bank of America) doesn't want to give my dad a loan. I guess it doesn't matter that my dad is the one making about 80% of the money and is capable of paying a $1200/month mortgage. I'm just angry, I guess, that Chase ISN'T helping them 'save their home' like they have claimed on their commercial. Chase claims that they saved 200,000 homes nationwide - doesn't help that there are thousands more people who lost their homes. It's not like they can't pay their mortgage. After all, the modifying loan agent told them that they shouldn't pay the mortgage so that Chase would respond to their modification loan faster. I was wondering if people who have had a similar experience could share, and if there's a way out of this rut. I don't know if the house is an approved short sale, but the bank is apparently not going to foreclose it. They will short sale it instead. Just had to get that off my chest. I feel like I'm living in limbo, and it's a bad feeling.