supervisor, supervisor I have Dish and last month was charged for 2 adult movies, its a long story but insisting to speak to a supervisor got those 2 "nonrefundable" charges refunded. I just kept insisting it was unacceptable and I wouldnt pay. If you cant get satisfaction do a search for their corporate office. Thats how I got my Net10 phone straignt too, dont take no for an answer. Good luck