There is a lot of great advice here, but I'll add my 2 cents. I've always had the shipper put my cell phone number on the order and my local post office goes out of their way to call me. Ideal probably did that. I've gotten several orders from both Ideal and private sellers and the post office has always called immediately upon receiving the chicks. They even called once so I could pick them up before they opened for regular hours. Ideal is very good to work with, but private sellers seem to really go the extra mile to protect the chicks. One in particular, Boggy Bottom Bantams in Georgia, even secured one of those medical type warming bags in the box with an order of Serama chicks I bought back in the Spring. That was certainly going above and beyond, and the chicks were in fantastic shape when they arrived. I'm surprised more companies don't do that, but then there's the expense. Anyway, good luck on your new chicks! Ordering them and waiting on them to arrive is half the fun. Nearly as much fun as waiting for new hatches to pop out from under Mama Hen.