Good Morning. Sounds like you're doing fine.... You likely have a few more by now. As to helping chicks hatch..... I have saved 100's of chicks that would not have hatched over the years. Most were shrink wrapped because I screwed them by opening the bator while they were pipping hard or zipping. If your chick has pipped and has just stopped, this is normal. they get tired and rest for hrs at a time, the membrane under the shell is the indicator I watch. This is what will dry out and trap the chick in the shell by restricting his movement.White its still ok, but when it starts to dry out and shrink it will turn yellow this is a bad sign. You have to know going in that by trying to help this chick you could easily kill it. If you mistake distress for just not going as fast and you feel it should, and open the even just the top of its shell before the veins are gone, chances of it making it are poor. Plan on about 25% of the chicks you help will die anyway.....Most just fail to thrive....