I am a first time poster, but appreciate the help and suggestions that I have read from Backyard Chickens. I would think shipping day old chicks would be a tough business. I listed a few experiences from 2 of the larger hatcheries and wonder if this is normal and you just have to deal with poor quality or service or if there are better places to order from? With McMurray I usually lose 10-20% of my order. you can see what is in stock or when it will ship. They are great about adjusting and issuing credit, but I want 50 chicks, not 40 or 45. The last few orders have had genetic defects as well. Out of my last 50, I had an Astrolorp with crippled feet, and lost 5 of 25 cornish cross to hip issues. I also think MMH waits a day to ship, then there are are 2-3 days in transit. They are the only place I have received "day old chicks" with feathers. Pin feathers ususally starts about day 4-5. I just cancelled my order with Cackle. I have never lost a bird with them and they always include extra's . I have never had health issues or lost a cornish cross to hip problems. I am just tired of them not telling you when they will ship. I had to call to find out where my missing order is. I ordered on Feb 9th and they still won't ship until April 1. I thought they were kidding. They were happy to charge my credit card two months before they ship though.... It cost 10% to cancell an order for chicks that haven't hatched and won't for another month. It's a lovely way to do business. Any suggestions for good Hatchery would be appreciated.