Isa's Homestead Happenings and Hangout

Good luck with that
🤔 Ya I didn't have much luck with my approach last time.
Maybe I should start a "help get Moony a raise" thread.
Come at him all professional like. Have a list of key notes with all the kick @$$ stuff I bring to this place and why I'm more valuable then I'm getting paid.
The-A-Team.jpg
 
I had a hell of a call. I swear it was intentional. I would say bob@gmail; she would read back bad@qmail. And it went on with several instances. If this had been in person, I would be in jail or on the run. :rant:he:mad:
Here's the average life cycle of a helpdesk person

Day one:
"I'm super excited to use my skills to solve problems and learn new things!"

Day two:
"How do these people even manage to blink and breathe on their own?"

Day 10:
"Someone needs to take Janet from accounting out back and Old Yeller her. If I have to unlock her account one more time because she has her stupid capslock key on, I will literally stab a pen in my eye"

Day 30:
"OK, I made it a month. I can handle this. They can't possibly get any worse, can they?"

Day 31 AM:
"Oh look, they've discovered 'reply all'."
Day 31 PM:
"Oh my God, they're still 'reply all' -ing. The mail server's gonna crash if we don't do something soon. *starts googling solutions*

About Day 50 is a crossroads for helpdesk folks.

Left fork:
"I need to give this place 2 weeks notice before I can start...."

Right fork:
"Hmm. Sally in sales is having issues logging in." *lock account, report to security as a possible attacker, transfer ticket.* "Here's one for a backup restore for accounting" *delete requested backups, transfer ticket to backup team*
revenge of the sith GIF by Star Wars


That's when we start looking at them for syadmin/engineering roles.

:p
 
Here's the average life cycle of a helpdesk person

Day one:
"I'm super excited to use my skills to solve problems and learn new things!"

Day two:
"How do these people even manage to blink and breathe on their own?"

Day 10:
"Someone needs to take Janet from accounting out back and Old Yeller her. If I have to unlock her account one more time because she has her stupid capslock key on, I will literally stab a pen in my eye"

Day 30:
"OK, I made it a month. I can handle this. They can't possibly get any worse, can they?"

Day 31 AM:
"Oh look, they've discovered 'reply all'."
Day 31 PM:
"Oh my God, they're still 'reply all' -ing. The mail server's gonna crash if we don't do something soon. *starts googling solutions*

About Day 50 is a crossroads for helpdesk folks.

Left fork:
"I need to give this place 2 weeks notice before I can start...."

Right fork:
"Hmm. Sally in sales is having issues logging in." *lock account, report to security as a possible attacker, transfer ticket.* "Here's one for a backup restore for accounting" *delete requested backups, transfer ticket to backup team*
revenge of the sith GIF by Star Wars


That's when we start looking at them for syadmin/engineering roles.

:p
Half of this is Greek to me.
Are you saying the helpdesk person isn't the problem? Everyone else is?
 

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