Sooooo.....
sam is watching TV this afternoon, and all of a sudden, the Dishnetwork takes a dump. I figure it'll work itself out - an hour later it still has not worked itself out, so I call neighbor, she says her Dishnetwork is fine, so I call Dishnetwork, jump through the hoops (already tried everything he told me to try, but I humor him and do it again - he says, "I'll need to pass you over to our
Advanced Technical Dept" ok, so I get passed over there - she simply asks me (verifying) everything that he did, and it did not work, correct? yes, says I - so she says "well, I'll have to send someone out." (By this time I am wondering just what qualifies her as Advanced Technical Help - and how much extra she makes over the guy who went through the list the first time.)
She says it'll cost me 49 bucks for the service call, and if he doesn't happen to have the equipment on the truck, and has to order it, I'll have to pay shipping and handling. I am not pleased, but agree.
So, we set up a day and time Monday between 8 and noon.
I hang up, and think about it awhile, get angry, then call back -
I tell them to change my service call to a "pick up your equipment" call, and that I am switching to some other carrier. Lady wants to know why (different lady). I tell her everything about their service that has ticked me off the last two years, and tell her that I am NOT going to pay a service charge for THEIR equipment malfunctioning, and I am NOT going to pay shipping and handling if they cannot bring out the correct parts the first time (how many parts to this thing can there be? dish, little black unit, cable? wow, better hope they order extras
)
so I tell her to send the truck out monday to take the stuff down, I dont' want it anymore - she tries to sell me the "extended warranty plan" (first lady also tried) where I pay 5.99 per month and the first service call is free, and then I only pay 29 bucks for other calls.
I inform her that if I have to pay for ONE service call it is too many and if I had to call for a second one, I surely would not be staying with their company, so forget the Extended Warranty Plan (on equipment that belongs TO THEM - I am "leasing" it - it isn't MY equipment). and just send the truck monday for pick up.
At this point she decides to try Butt Kissing - and gives me a credit for the service call, and makes a note on the service record (why the first woman could not do this is beyond me) to
make sure to bring all parts necesary for fixing my problem.
I'm still calling around Tuesday after the holiday is over. But I'll take the free service call and equipment, and make them come out a second time to pick up their crap.
That's what ya get for making me go through three different people to figure out that the stuff doesn't work, isn't gonna work, and needs to be replaced
at their own darn expense since it is THEIR equipment.
grrrrrrrrr
meri
eta - moral of the story.... "Don't mess with a Yankee B!tch who has lost her TV for the Whole Weekend"
