We have been Meyer Hatchery customers for 10 years, purchasing both egg layer and meat chickens. We do one batch of meat birds a year and always purchase all of our feed from the hatchery. We've always been reasonably happy customers, never complained when a chick or two died right after purchasing, didn't even fuss when they called us on hatch day one year and told us our entire order of meat birds was cancelled and made no effort to replace them in a timely manner, leaving me scrambling to replace them elsewhere. Didn't complain when they wrongly sexed chicks and sent us males instead of female egg layers. I figured they were a small bsuiness and I didn't want to make waves. Right now, though, I AM complaining, and I will not be shopping with them again. Because of Covid shortages, my husband and I decided this year to purchase our meat bird feed early, in the spring. We weren't getting the birds until August, but we wanted to make sure we'd have feed for them in case there ended up being shortages in that supply chain too. We bought 1 bag of chick starter and 7 bags of Walnut Hill Non-GMO Broiler Grower Finisher. They were transported inside a car, and stored in our enclosed, covered, completely dry and non humid sun room, where I also store our grocery dry goods and other animal feeds. We store our feed there every year and have never had an issue.
Fast forward to now. We opened a bag of chick starter two weeks ago, and it was fine. It was stored right next to the grower/finisher. We opened a bag of grower this morning and the feed is damp and black with mold. Opened another bag, same deal. And another, and another, all junk. I am devastated, this is a huge expense for my budget. I called Meyer Hatchery and told them what happened and expected them to do SOMETHING to make it right, but nope, not even an apology, nothing. I offered to send them photos showing where and how they were stored, complete with pictures of the totally dry cardboard boxes and human foodstuffs stored in the same area. They would not give me any contact info for a manager, absolutely no customer service whatsoever. I wouldn't recommend them to my worst enemy.
Fast forward to now. We opened a bag of chick starter two weeks ago, and it was fine. It was stored right next to the grower/finisher. We opened a bag of grower this morning and the feed is damp and black with mold. Opened another bag, same deal. And another, and another, all junk. I am devastated, this is a huge expense for my budget. I called Meyer Hatchery and told them what happened and expected them to do SOMETHING to make it right, but nope, not even an apology, nothing. I offered to send them photos showing where and how they were stored, complete with pictures of the totally dry cardboard boxes and human foodstuffs stored in the same area. They would not give me any contact info for a manager, absolutely no customer service whatsoever. I wouldn't recommend them to my worst enemy.
