MJ's little flock

[RoyalChick]

I didn't have a great experience taking Mary for her cremation.

She'd been in the freezer, wrapped in her towel with her flowers. I put her in a makeshift cardboard coffin for her final journey.

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On arrival to her pre-booked appointment, they didn't let me in the front door. They sent me to the back door. In the rain. Where there's nowhere to put her down except the ground. So I stood there holding her coffin, my arms getting more and more tired. The whole thing was more than 4kg. I gave up and insisted they let me through, which they did. After that, the experience improved until they wanted to open her coffin and remove her towel. What an idiotic and unfeeling suggestion.

Then I tried to give written feedback via the receipt and the submit button on the online feedback form didn't work.

Sheesh.

Talk about room for improvement.

So sorry MJ.