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They may give you some advice over the phone. I chatted with the vet receptionist this morning & got some useful advice but they aren't specialist vets & I was shocked that I had more idea than they did. I tried a number of places for the amprolium : 3 out of 6 had never heard of it; 2 places didn't have it in stock & the vet told me it was prescription only; it's not.Seven hours is too much for a sick hen to travel, I feel. It always amazes me how they were originally lugged around the world given how easily they can & do cark it with a little stress.
No veterinary training is needed to be a vet receptionist - it's quite possible the person who answers the phone won't know much, especially in a practice that doesn't specialise in birds. 18 months of 24 hours a week at TAFE qualifies someone to be a vet nurse. 2 degrees of 3 years full time (BSc + PhD) at uni qualifies someone to practice veterinary medicine in South Australia, not sure about other states. That's a lot of knowledge.
At Dr Hill's practice, the nurses answer the phone and they're pretty good at triaging.