Moderator Account Accessed By 3rd Party

NOTE: From what we can see in the logs, NO USER INFORMATION WAS ACCESSED OR CHANGED!




Here's a high-level of what happened over the last hour:
  • At 11:07 am PST, we saw some really odd stuff... a bunch of threads were "soft deleted" (basically, they won't show up for members, but they are still in the system).
  • After some quick investigation, we discovered one of the moderator accounts was accessed by an unknown person who started to mass-delete threads.
  • Our team QUICKLY moved into action and:
  • Blocked the moderator's account
  • Forced all other moderators' accounts to new passwords
  • Started the process of "undeleting" the threads
Again, from what we can see in the logs, NO USER INFORMATION WAS ACCESSED OR CHANGED!

UPDATE: To clarify, moderators can NOT access Private Message conversations, passwords, etc.


We have limits on what our moderators can see / do, and fortunately those limits proved themselves very effective in this situation :)

Also, pretty much everything and anything a moderator does, can be completely undone by me :D

In the 15 years I've been running forums, this is the first time this has happened. That said, we're going to keep digging deeper into this to figure out what went wrong, and what needs to be done to prevent it in the future! For example, we will require all our moderators to use "2 factor authentication" moving forward. Usually this is only really important for Admins, but we want to add this additional layer for even more protection!

Thank you for everyone's patience as we worked through this, but a HUGE THANK YOU to our amazing team (especially @DuckLady) for such speedy response and help!

Thanks for all you do. I did not receive any notifications, but I appreciate you taking care of this.

Just remember, the chicken may cross the road, but nobody crosses the chicken.

Specifically Backyard Chickens!
 
This is all a VERY good reminder to everyone:
  1. Use a unique password for all sites... i.e., don't use the same password for multiple websites.
  2. Use a password that is complex
  3. Change-up your passwords from time to time
I couldn't agree more. I change all my important site passwords at least twice yearly and use a random generator for added security. Use a longer password too if possible, I'd recommend about 15 digits to be secure.
 
Thank you!
Everyone should make sure their accounts have strong passwords. If you haven't changed your password in years and it's very short or very simple, I suggest changing it. If a complex one seems hard to remember, think of a long phrase that means something to you and use the first letter of each word...add numbers by using a 1 for an L, a zero for an O, etc.
 
@Lacy Duckwing I think you should change your password. I did!
Probably should. At least change it to something that I can remember seeing that I forgot my last one. I did get this weird notification (screenshot below) about changing my password when I was just trying to post something on a thread. :hmm

Screenshot_20210504-205221.png
 

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