...who were affected by the mishap that occured while I was checking out last night. I didn't intend to be the cause of your WalMart Nightmare Story.
While waiting in a slow-moving line to check out, I remembered that I needed a box of raisins. I told my big teen son to put our groceries on the conveyor when it was our turn, that I would be right back. But by the time I got back (without having found raisins) my son was standing to one side with our groceries in bags in our cart, and the cashier was ringing up the next lady's purchases.
I assumed that the cashier had put our order on suspense, and was taking care of the next customer as she should. I asked the cashier where to find raisins, since they weren't anywhere I would expect to find them. She told me they were on the aisle with the chips (of course!) and I went back to find them. They were still difficult to locate, it took a bit of searching, but figuring I was only inconveniencing my own kids I wasn't concerned.
When I got back to the checkout I saw that the lady behind me was now taking all her items back out of their bags and the cashier was scanning them one by one. I just thought that there was some trouble with her order, and prepared to wait. Meanwhile the line behind her was getting longer & longer, & everyone was not looking pleased.
After scanning all the lady's bagged items, the cashier then turns to me and says "ok, now you want to add this item?" and reaches for my raisins to scan. That's when I realized to my horror that she had rung up that other lady's order along with mine, and had been re-scanning her items one by one in order to void them!
I felt so bad, and embarassed, that I quickly paid and got out of there. Had I known what was going on I would have insisted that they void all of MY items so that this other lady wouldn't have to wait so long. She was in one of those motorized carts too, and had things like ice cream, butter, and a frozen turkey in her cart. I did apologize to her before leaving.
I don't know why this happened, perhaps the cashier thought that we were all together. I know that in some stores a cashier can simply push a few buttons to put your order in suspense, and later bring it back to their own or another cash register when you're ready to pay. That is what I assumed that she did, but we all know what happens when you assume...
So please accept my apologies, all of you who were affected that night, I didn't plan to be a feature in anyone's WalMart Nightmare Story!
While waiting in a slow-moving line to check out, I remembered that I needed a box of raisins. I told my big teen son to put our groceries on the conveyor when it was our turn, that I would be right back. But by the time I got back (without having found raisins) my son was standing to one side with our groceries in bags in our cart, and the cashier was ringing up the next lady's purchases.
I assumed that the cashier had put our order on suspense, and was taking care of the next customer as she should. I asked the cashier where to find raisins, since they weren't anywhere I would expect to find them. She told me they were on the aisle with the chips (of course!) and I went back to find them. They were still difficult to locate, it took a bit of searching, but figuring I was only inconveniencing my own kids I wasn't concerned.
When I got back to the checkout I saw that the lady behind me was now taking all her items back out of their bags and the cashier was scanning them one by one. I just thought that there was some trouble with her order, and prepared to wait. Meanwhile the line behind her was getting longer & longer, & everyone was not looking pleased.
After scanning all the lady's bagged items, the cashier then turns to me and says "ok, now you want to add this item?" and reaches for my raisins to scan. That's when I realized to my horror that she had rung up that other lady's order along with mine, and had been re-scanning her items one by one in order to void them!
I felt so bad, and embarassed, that I quickly paid and got out of there. Had I known what was going on I would have insisted that they void all of MY items so that this other lady wouldn't have to wait so long. She was in one of those motorized carts too, and had things like ice cream, butter, and a frozen turkey in her cart. I did apologize to her before leaving.
I don't know why this happened, perhaps the cashier thought that we were all together. I know that in some stores a cashier can simply push a few buttons to put your order in suspense, and later bring it back to their own or another cash register when you're ready to pay. That is what I assumed that she did, but we all know what happens when you assume...
So please accept my apologies, all of you who were affected that night, I didn't plan to be a feature in anyone's WalMart Nightmare Story!
